Category: Uncategorized

Social Media + Customer Service. Do It Better Than Your Competitors.


IT, Communication has changed the landscape how we communicate with brands,companies,customer care. This change affects our shopping behavior as well.  e-mail support with up to 48 hours response time, listen to hold music sometimes entire artist album while waiting to be put through to a customer service agent. Does this sounds familiar? With smartphone platforms still on a steep rise,…

Brands Need a Wake-Up Call on Google Plus


If you are one of the people who have proclaimed Google Plus a failure, you could be in for a rude awakening in 2013. Google Plus was never intended to be the next Facebook or a Twitter killer. Rather, it’s a platform for making connections, building authority and credibility, and ultimately, establishing and determining true authority beyond links. When you…

SOCIAL MEDIA IS COMING OF AGE ( Social Media Report 2012 ) Nielsen Holdings N.V


Social media and social networking are no longer in their infancy. Since the emergence of the first social media networks some two decades ago, social media has continued to evolve and offer consumers around the world new and meaningful ways to engage with the people, events,and brands  that matter to them. Now years later, social media is still growing rapidly and has become  an…