Category: Technology

Social Media + Customer Service. Do It Better Than Your Competitors.


IT, Communication has changed the landscape how we communicate with brands,companies,customer care. This change affects our shopping behavior as well.  e-mail support with up to 48 hours response time, listen to hold music sometimes entire artist album while waiting to be put through to a customer service agent. Does this sounds familiar? With smartphone platforms still on a steep rise,…

Policing the Web: How Google’s ‘Cops’ Track Down Bad Ads


The Internet is full of get-rich-quick schemers, phishing scammers, and just straight-up shady dudes — and they all try to get ads for their “businesses” to show up next to Google search results. It’s the job of hundreds of Google employees to make sure they don’t. Virtually every minute, somebody somewhere is trying to dupe Internet users into clicking on…

Would You Pay $100 To Send Mark Zuckerberg A Facebook Message?


Facebook is hoping users will pay to escape your shadow inbox You have two Facebook mailboxes for private messages: your main one, which you may or may not look at, and your “shadow” mailbox, where Facebook sends messages from strangers, weirdos, and spammers, i.e. people you’re not connected to. That second mailbox is called “Other” and many people never look…

Why corporate strategy needs to change with the cloud


By: Prabhakar Gopalan Cloud computing changes everything, including corporate strategy as a practice. I have listed five reasons why, although I’m sure there are many more. Long story short: Corporate strategists need to get out of their 20th century mindset and into the 21st century. 1. Emergent strategy rules For years, the practice of strategy has been about analyzing value chains,…

What Keeps Media CTOs Up at Night


The chief technology officer at media companies was, until quite recently, pretty much thought of as a glorified IT guy. But then things changed. The success of most new publications — think The Huffington Post, BuzzFeed, etc — is pinned in large part on their technology platforms. Digiday asked CTOs at various publications to weigh in on what the biggest…

LinkedIn Gone Wild: ’20 Percent Time’ to Tinker Spreads Beyond Google


First Google offered workers “20 percent time” in which to tinker, then Apple reportedly followed with a similar program called “Blue Sky.” Now LinkedIn is quietly offering its own take on letting workers run wild with InCubator, a program that may well top what Google offers. Under InCubator, engineers can get 30 to 90 days away from their regular work…

Tim Cook says that ‘TV has been left behind.


Apple CEO Tim Cook spoke on camera with NBC’s Brian Williams on Rock Center this evening and talked about a variety of topics, including his first year as Apple CEO, Steve Jobs, Chinese manufacturing, and yes, even Apple’s potential interest in the television market. While much of what Cook revealed had already been covered in his interview with Bloomberg Businessweek…